Shipping & Return

Where do we deliver?

We deliver worldwide.

When do we dispatch the order?

We dispatch the order within one week from the day of customer’s payment for the item.

What are the delivery terms?

In Lithuania: Within the territory of Lithuania, items are delivered one week from the day of dispatch, except for Neringa, Lithuania.

To foreign countries and Neringa, Lithuania: items sent abroad and to Neringa, Lithuania, are delivered within 5–18 working days from the day of dispatch.

Is express delivery available?

Usually no, but if it is really needed – write us to [email protected] and we will try to figure out something about it.

How do we deliver?

Items are sent by registered mail using the services of the Lithuanian Post (more information is available here: www.post.lt). Post service of the customer’s country delivers the items to the specified delivery address. If nobody is at home at the moment of delivery, the post representative usually leaves a notice informing that the parcel has to be collected from the post office specified in the notice. Information about the documents required for collection of the parcel in the post office of the customer’s country is provided in the notice left.

What is the cost of delivery?

Local (Lithuania): delivery within the territory of Lithuania is for 5 EUR.

Worldwide: delivery fee worldwide is 20 EUR*.

*When shipping more than one item, additional costs don’t apply.

Can parcel be tracked?

When items are dispatched to address, we will send a dispatch confirmation to the customer by email containing also shipment number for tracking the parcel journey. Please note, that post services of not all countries provide parcel tracking services.

Other important information

When providing information needed for item delivery, the customer must be careful and enter correct and accurate information for the item to reach the destination. Otherwise, the customer will have to cover repeated item delivery expenses.

Taxes

Please note, that when sending items to outside the European Union, import or other customs payable by the customer may apply. Therefore, we insistently recommend prior to making a purchase to consult the respective authorities if any customs or other charges may apply in the destination country.

How do I return the item? 

Items are non-refundable unless there is a defect. As you can’t try the shoes (most of the times), feel free to ask any questions, so that if you decide to order the shoes, we can make sure that they will feel comfortable. And make sure you choose the right size regarding our sizing chart: https://swinginshoes.com/sizing/

Only items ordered directly from this website and only in case of the defect can be returned or exchanged following the below-described steps. Items purchased at a retail store, from other websites or some other channels must be returned to the original store or website they were purchased from.

Request regarding return or exchange of the items must be sent to us in written to the following address: [email protected] A receipt or any other proof of purchase must be sent together with the request.

Replacement or return are possible only if the items are with the factory defect.

The customer is held responsible for the shipping of returned items back to us. We assume no responsibility for any damage, destruction or loss of the item during its delivery back to us and we will not cover any losses. We recommend choosing the most reliable mode of shipment and to ensure the item that is sent back to us.

Once the returned item is received and inspected by us, we will send the customer an email confirming the receipt of the returned item by us. We will also notify the customer about the approval or rejection of the requested refund.

If the refund request is approved, the refund will be processed and the refund money will be sent back by the original method of payment or to the bank account given in the customer’s request for a refund. Refunds for returned items will be made within 14 calendar days.

Bank expenses related to payment of the refund to the customer’s bank account in case of return of the items, as well as any other charges related with the return of the item, if any, will be covered by the customer.

If no refund is received by the customer yet, the customer must first check his/her bank account again. Then the customer should contact his/her bank, as it may take some time before the refund is officially posted. There is often some processing time before the refund is posted. If all the above-mentioned steps have been made by the customer and no refund has been received yet, the customer should contact us at [email protected]

We can only exchange a quality item for the other same item if the customer wants to exchange the item for the same model but of different colour and/or size, and only if the item of the requested size and/or colour is in stock. If the requested colour or size is not in stock or if the customer requests for exchange of the item for the item of a different model, then a separate refund and purchase must be processed. The shipping costs of the exchanged quality item will be covered by the customer.

If a faulty item is received by the customer, we undertake an obligation to replace the faulty item with the quality item of the same model, size, and colour at our own expense.

We undertake an obligation to dispatch the replaced quality item to the customer within the period of one week from the day of receipt of the faulty item and of confirmation that the item is faulty but only if the replaced item of the requested size and/or colour is in stock.

If we cannot replace the faulty item with the analogous quality item, we undertake an obligation to refund payment made by the customer for the faulty item. In the latter case, we will inform the customer by email.

The refund will be processed and the refund money will be sent back by the original method of payment or customer’s bank account. Refunds for faulty items will be made within seven calendar day.

Have you any further questions?

Please send us an email to [email protected]